FAQ

1. Do you provide product warranty?

All our products come with 2-year warranty and lifetime software updates.

Product warranty includes electronic parts repair and replacement.

First 90 days of purchase, shipping costs are on us. After 90 days - owner pays shipping.

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We also provide replacement parts in case of getting lost or broken.

List of replacement parts section is coming next month.

List of replacement parts:

Triangular acrylic glass for Ra and Gaia
Small pyramid apex
Power adapter
USB-C cables

2. How long does it take to receive the product?

We ship products from our production facility in Bali, Indonesia using DHL Express within 2-5 days, depending on product availability and production complexity. Shipping times vary depending on your country.

For more details please see our Shipping Policy.

3. Can I pay with other than Stripe or cryptocurrency?

Yes. We can receive payments from most countries using bank transfers.

Please contact us for details. Indicate your country and available payment methods. Using some payment methods may incur additional transfer fees which varies from 2-5%.

Here is a list of mostly used currencies that we can accept using local bank transfers:

CAD, CNY, CHF, CZK, DKK, EUR, GBP, HKD, IDR, JPY, MYR, NOK, NZD, PLN, RUB, SEK, SGD, TRY.
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4. Do you provide wholesale discounts, can I become distributor partner?

Yes. Please contact us for details.

We have a "Light Portal Keepers" Partner program.

5. How Light Portals can help businesses and which ones?

Creating blissful atmosphere and good vibes for your clients and customers is practically your number one priority.

Vibes of places live much-much longer than memories. In fact, vibes can form and update the memories of the same past experience.

Memories are recorded in memory, while vibes are recorded as feelings on your subtle body of the soul. Big difference.

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Increase your customer return and retention rates. Become the beacon of Light. Become the Light Portal Keeper.

Businesses which will benefit:

Restaurants and cafes that want to be remembered by more than food and nice decor.
Hotels that would like to create unique and unforgettable stay experience for their customers.
Retreat centers that would like their customers to receive full spectrum experience.
AirBnb and other short-term rental businesses that benefit from positive reviews, which come from unique experiences
Cannabis smoking lounges. Light Portals + altered states of consciousness = welcome to 5D consciousness of Unity and Love. You customers will love you and your place, forever and ever.
Birth centers. Birth labor for a woman can be compared to a plant medicine journey. A sacred space where Life is born. Ra and Gaia pyramids which are embodiments of Spirit and Soul act as powerful guiding and supporting energies during that sacred process.
Any special event venue spaces that would like to be remembered by something very special.

6. Can I order bigger size Light Portals?

Yes. Bigger sizes of Unity Pyramids are available and will be on the website soon.

48x48cm and 96x96cm are coming up.

Production time will take approximately 2 weeks.

Please contact us for pricing and timeframe details.

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In the next few years we'll be building Light Academies which are 12x12 meter and 24x24 meter pyramid structures for various spiritual practices and events. The first prototype will be constructed in Bali, Indonesia with support of local government. Main purpose of structures: healing spiritual practices.

8x8meter pyramids are also coming up. Modular, fast assembly, shipped in 1 20ft container and assembled in 1-2 days.

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Please contact for custom size requirement.